Returns

We want you to be entirely satisfied with your purchase. If for any reason you are not, this policy explains how to return items purchased from royalcurated.com.

All items are subject to inspection. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include gift cards, downloadable software products, and some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: any item not in its original condition, is damaged or missing parts for reasons not due to our error; any item returned more than days after delivery.

Refunds, if approved, will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping: To return your product, you should mail your product to the address provided. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.